Chapter 16 – Maintenance and Troubleshooting
7 EQUIPMENT RETURN
All parts and components comprising Reason devices shall be repaired exclusively by Alstom. In case of
equipment malfunction the customer shall get in contact with Alstom’s Contact Centre and never attempt to
repair the device by his own.
To request equipment repair service, call Alstom to check out shipment options and receive the technical
assistance order code.
The equipment shall be packed in its original package or a suitable package to protect against impacts and
moisture.
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