Observation Possible cause Recommended action
“Tray on deck does not match
Tray Type in run setup” error
message displayed
The plate record specifies a
sealing type that does not
match the base in which the
plate is loaded.
Edit the plate record to specify the sealing type
that matches the base in which the plate is
loaded.
Load the plate in the correct base. See
“Prepare the plate assemblies“ on page 42.
Plate sensor malfunction. Contact Support.
"Full database" message Insufficient disk space. See “Maintain adequate space for database
and sample data storage“ on page 130.
Appendix A Troubleshooting
General troubleshooting
A
3730xl DNA Analyzer with 3730xl Data Collection Software 5 User Guide
141
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