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Avaya Definity User Manual
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Contents
xii
Issue 3 Ma
y 2002
H
Upgrading the MAPD Syst
em
H-1
I
Network Latenc
y Requirements on
LAN/WAN Connections fro
m a
CTI Server to the MAPD I-1
J
MAPD Price Element Code Descriptions
J-1
â–
PEC Des
criptions
J-1
Exis
ting P
ECs
J-1
New PECs
J-1
PECs an
d Correspondi
ng SAP C
odes
J-5
CVLAN Feat
ure Matrix
J-5
GL
Glossary GL-1
IN
Index IN-1
11
13
Table of Contents
Default Chapter
3
Table of Contents
3
Preface - about this Document
13
Introduction
13
Purpose of this Document
13
Reason for Reissue
13
Intended Audience
13
System Installers
14
System Administrators
14
Structure of this Document
14
Related Documents
15
Avaya Products and Service Web Sites
15
Overview of the MAPD
17
Introduction
17
In this Chapter
17
Overview of the MAPD
18
MAPD Price Element Codes (PECS)
18
A Tip to Explain Software "Configurations
18
For more Information about Price Element Codes
18
The MAPD as a PC
19
Computer Telephony Software on the MAPD
21
CVLAN System Software - Basic Components
21
CVLAN System Software - What It Does
21
DLG Software
22
Message Rates and DEFINITY Limits
23
Service Boundaries - no Customer LAN Troubleshooting
23
MAPD Administration
23
Upgrading Your Existing System
24
Security Considerations
24
Installing the MAPD
25
Overview
25
In this Chapter
26
Planning: Task 1 - Planning the Installation
27
Inspecting the Site
27
General Site Requirements
27
DEFINITY Software Requirements
27
DEFINITY Hardware Requirements - Available Slots in Switch Carrier
28
Identifying the Configuration
30
Components in a Typical Configuration
31
LAN Connection (RJ45)
31
10Base-T Hub Based Lans
31
Administration/Port B
32
Maintenance/Port a - Avaya Remote Access
32
Planning: Task 2 - Determining the Location for the MAPD in the Switch
33
Arranging Circuit Packs
33
Slot and Carrier Restrictions
33
Locating and Identifying MAPD System Slots
33
How MAPD Slots Are Numbered
33
Planning: Task 3 - Familiarizing Yourself with the MAPD System Assembly
35
Installation: Task 1 - Gathering the Required Tools
37
Installation: Task 2 - Reviewing the Safety Guidelines
37
Installation: Task 3 - Installing the MAPD Assembly in the Switch
38
Precautions
38
Installing the MAPD in an AC Powered Switch
39
Installing the MAPD in a DC Powered Switch
42
Planning: Task 4 - Connecting to the LAN
46
Setting up the LAN Connection and Establishing the Service Boundary
47
Customer Responsibilities
47
Avaya Responsibilities
47
Planning: Task 5 - Evaluating the Terminal Requirements (Optional)
49
Temporary Vs. Permanent Terminal Installations
49
Direct Connections Vs. Modem Connections
49
The MAPD Admin Port Is Configured as Data Terminal Equipment (DTE)
50
Installing a Terminal Via a Direct Connection
50
Installation: Task 4A - Installing a Terminal Using a Direct Connection to a DC Switch
51
Installation Procedure for a Terminal Using a Direct Connection to a DC Switch
52
Installation: Task 4B - Installing a Terminal Using a Direct Connection to a DC Switch
54
Installation Procedure for a Terminal Using a Direct Connection to a DC Switch
55
Installation: Task 4C - Install a Terminal Using Modem Connections
56
Installation Procedure for a Terminal Using Modem Connections
57
Installation: Task 5 - Connect the Maintenance Modem
59
Installation: Task 6 - Finalize and Test the Hardware
61
Setting up the MAPD Configuration
63
Introduction
63
Who Should Use this Chapter
63
Related Documents
63
In this Chapter
64
Task 1: DEFINITY Administration
65
Procedure to Configure MAPD in the Switch and Establish a Link
65
MAPD Administration
68
Task 1: Basic Administration - Logging in to the MAPD System
68
Procedure to Log in
69
MAPD Task 1: Setting the MAPD Clock
71
Procedure to Set the MAPD Clock
71
MAPD Task 2: Assigning the MAPD Machine ID (Optional)
73
Procedure for Assigning the MAPD Machine ID
73
MAPD Task 3: Rebooting the MAPD
74
Procedure for Rebooting the MAPD
74
MAPD Task 4: Testing MAPD/LAN Connectivity (Optional)
75
Task 5: Pinging the MAPD - Customer
75
Procedure to Ping the MAPD - Customer
75
Task 5A, Alternative Procedures
75
Task 5A1, Alternative Procedure to Ping the MAPD Itself - if Customer Is Unavailable
76
Guidelines for Evaluating an Internal MAPD Ping
77
Task 5A2, Alternative Procedure - Pinging the Customer's Network Server - if Customer Is Unavailable
78
Guidelines for Evaluating a Client Network Ping
80
MAPD Task 5: Registering the System
81
Task 6: Deactivating and Activating Logins
81
Procedure for Deactivating and Activating Logins
81
Task 7: Performing a Backup of the Removable Medium
82
CVLAN and DLG System Administration
83
Getting Started
83
Screen/System Conventions
83
Logging on
84
Moving Around the System
85
Using the Function Keys
86
List of Screens (DLG and CV/LAN)
87
List of Screens (DLG)
89
Field Names and Descriptions
90
Main Menu (DLG)
90
Main Menu (DLG and CV/LAN)
91
Login/Password Administration
93
Add Logins
95
Add Login
95
Change Passwords
97
TCP/IP Administration
99
This Host
100
Local Host Table
102
Local Host Table - Add Host
104
Add Host
104
Network Routing Information
106
Network Routing Information - Network Routing Daemon
107
Network Routing Information - Default Gateway
108
Default Gateway
108
Network Routing Information - Network Routing Table
110
Network Routing Table - Add Routes
112
Add Routes
112
Port Administration
114
Application Port Assignment
115
DLG Administration
116
Add Client Link
118
CV/LAN Administration
120
CV/LAN Administration - Clients for Node ID Signalxx
122
Clients for Node ID Signalxx
122
Clients for Node ID Signalxx - Add Client
124
Add Client
124
CV/LAN Administration - Assign Port for Node ID Signalxx
125
Assign Port for Node ID Signalxx
125
Maintenance (DLG)
126
Maintenance (DLG and CV/LAN)
127
Removable Media Operations
129
Set System Time and Date
131
Reset System (DLG)
134
Reset System (DLG and CV/LAN)
135
System Logs
137
Security Logs
138
Security Logs - Login Attempt Log
139
Login Attempt Log
139
Security Logs - Client Access Log
140
Client Access Logs
140
Security Logs - System Reset Log
141
System Reset Log
141
Security Logs - Command Log
142
Command Logs
142
Diagnostics
143
Diagnostics - Ping Host
144
Ping Host
144
Diagnostics - Hardware Alarms
145
Hardware Alarms
145
Diagnostics - Hardware Status
146
Hardware Status
146
Application Components
147
CV/LAN Utilities
148
CV/LAN Utilities - ASAI Test
149
ASAI Test
149
CV/LAN Utilities - ASAI Trace
150
ASAI Trace
150
CV/LAN Utilities - ISDN Trace
151
CV/LAN Utilities - ISDN Alarm
152
ISDN Alarm
152
DLG Port Status/Control
153
DLG Port Status/Control - Message Collection Period
157
CV/LAN Port Status/Control
159
CV/LAN Port Status/Control - Message Collection Period
162
CVLAN System Administration
165
List of Screens (CV/LAN)
165
Field Names and Descriptions
167
Main Menu (CV/LAN)
167
Main Menu (DLG)
167
Login/Password Administration
168
Add Logins
170
Change Passwords
172
TCP/IP Administration
174
This Host
175
Local Host Table
177
Local Host Table - Add Host
179
Add Host
179
Network Routing Information
181
Network Routing Information - Network Routing Daemon
182
Network Routing Information - Default Gateway
183
Network Routing Information - Network Routing Table
185
Network Routing Table - Add Routes
187
Add Routes
187
CV/LAN Administration
189
CV/LAN Administration - Clients for Node ID Signalxx
191
Clients for Node ID Signalxx - Add Client
193
CV/LAN Administration - Assign Port for Node ID Signalxx
194
Maintenance
195
Removable Media Operations
196
Set System Time and Date
197
Reset System (CV/LAN)
200
Reset System (DLG)
200
System Logs
202
Security Logs
203
Login Attempt Log
203
Client Access Logs
203
System Reset Log
203
Security Logs - Login Attempt Log
204
Security Logs - Client Access Log
205
Security Logs - System Reset Log
206
Security Logs - Command Log
207
Diagnostics
208
Diagnostics - Ping Host
209
Diagnostics - Hardware Alarms
210
Diagnostics - Hardware Status
211
CV/LAN Utilities
213
CV/LAN Utilities - ASAI Test
214
CV/LAN Utilities - ASAI Trace
215
CV/LAN Utilities - ISDN Trace
216
CV/LAN Utilities - ISDN Alarm
217
CV/LAN Port Status/Control
218
CV/LAN Port Status/Control - Message Collection Period (CV/LAN)
221
List of Screens (DLG)
223
Field Names and Descriptions
225
Main Menu (DLG)
225
Login/Password Administration
226
Add Logins
228
Change Passwords
230
TCP/IP Administration
232
This Host
233
Local Host Table
235
Local Host Table - Add Host
237
Local Host Table
237
Add Host
237
Network Routing Information
239
Network Routing Information - Network Routing Daemon
240
Network Routing Information - Default Gateway
241
Network Routing Information - Network Routing Table
243
Network Routing Table - Add Routes
245
DLG Administration
247
Add Client Link
249
Maintenance (DLG)
251
Removable Media Operations
251
Removable Media Operations
252
Set System Time and Date
254
Reset System (DLG)
257
System Logs
258
Security Logs
259
Login Attempt Log
260
Security Logs - Login Attempt Log
260
Security Logs - Client Access Log
261
Security Logs - System Reset Log
262
System Reset Log
262
Command Logs
263
Security Logs - Command Log
263
Diagnostics
264
Diagnostics - Ping Host
265
Ping Host
265
Diagnostics - Hardware Alarms
266
Hardware Alarms
266
Diagnostics - Hardware Status
267
Hardware Status
267
DLG Port Status/Control
269
DLG Port Status/Control - Message Collection Period
273
PBX Carrier Configuration Worksheets
275
Worksheet A-1: Port Slot Assignments (before Carrier Arrangement
276
Worksheet A-2: Port Assignments (for Carrier Rearrangement
277
Worksheet A-3: Port Slot Locations for the MAPD System Assembly
278
Terminal and Modem Option Settings
279
Worksheet B-1: Terminals/Modems
280
Terminal Option Settings
281
Modem Option Settings
282
Setting up the US Robotics Sportster External
282
Fax Modem for the Local Console Port (Admin/Port B
282
Fax Modem for the Maintenance Port (Maint/Port a
282
Setting up a Generic Modem for Use with the Local Console Port (Admin/Port B
283
Ordering Information
288
Troubleshooting Procedure
289
Bringing up the MAPD System
290
Solving Terminal Connection Problems
290
Solving Connectivity Problems
291
Sample Customer Configurations
296
Returning the MAPD System to Its Original State
300
Project Manager Worksheet
305
Worksheet G-1 Gather Networking Information
306
Upgrading the MAPD System
308
Network Latency Requirements on LAN/WAN Connections from a CTI Server to the MAPD
314
MAPD Price Element Code Descriptions
316
New Pecs
316
Pecs and Corresponding SAP Codes
319
CVLAN Feature Matrix
319
Glossary
322
Index
329
Other manuals for Avaya Definity
Quick Reference Guide
50 pages
Operation Manual
101 pages
Installation And Getting Started
62 pages
Installation And Test
116 pages
4
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Avaya Definity Specifications
General
Brand
Avaya
Model
Definity
Category
Server
Language
English
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