54733-10BA2L
2 – 238 02.2017
4 Repair, Maintenance and Upkeep Volume 2
4.6 Customer Service
Customer service for BERTHOLD TECHNOLOGIES measuring sys-
tems is available in many countries outside Germany. For further
information please visit our website www.Berthold.com.
If you do not know the phone number of your local service engineer,
please call one of the following numbers at BERTHOLD
TECHNOLOGIES:
+49 (0) 7081 177-111 (phone)
+49 (0) 7081 177-339 (fax)
+49 (0) 7081 177-0 (switchboard))
e-mail: Service@Berthold.com
To get efficient help you have to provide the following information:
• Detector type or "LB" number, e.g. LB 480
• Information on the error
• Information on the application
– Product being measured
– Installation situation
– Measuring system, e.g. limit switch, point source with
CrystalSENS
• Parameter listing
• Source number and/or BERTHOLD TECHNOLOGIES commission
number
• Contact person and phone number
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