MAINTENANCE, SERVICE AND FAULT FINDING
4-40 25364 Issue 8 March 2018
8 Event buffer overflow To reduce ribbon consumption, the
printer stops the ribbon motor if there
is a section of white space in the print
out.
Too many sections of white space can
cause this error.
Redesign label.
9 Event data timeout Communication error between
controller and print unit.
10 Event data parity error Communication error between
controller and print unit.
11 Speed Too Low Adjust the minimum line speed setting.
In CM, go to Alert Configuration >
Ranged Alerts and set the print speed
in the range of 0 to 100 mm/s. In IM, go
to Global Print Settings > Quality and
set the print speed in the range of 50 to
400 mm/s.
12 Y-offset too short The Y-offset is too short. Some parts of
the print out may be missed.
Increase the Y-offset or reduce speed.
13 Ribbon Alarm The dancing arm has reached the top
of its travel usually because the ribbon
is broken or there is no more ribbon
left. Check remaining ribbon. In some
scenarios an excessive retraction (or
mechanical maladjustment) can cause
the unwind dancing arm to touch the
ribbon alarm sensor.
A ribbon alarm can also be triggered by
the ribbon warning sensor. If the ribbon
alarm comes in fixed intervals (such as
every 5 prints) the ribbon warning
sensor may be damaged.
Use diagnostics to check ribbon
warning and ribbon alarm sensor.
Check remaining ribbon.
Error No. Error Text Action
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