C-2
• The FaroArm is currently under the original warranty and
Supplemental Service Plan.
• The new owner is, or becomes, a certified user.
• FARO Customer Service is informed of and approves the
transfer.
Upon approval by FARO Customer Service, the new owner will receive
a FARO Transfer of Original Warranty or Service Plan agreement form
executed by FARO.
7. Replacement parts used for repair may be new, refurbished, or
contain refurbished materials.
FARO Hardware NOT under Maintenance/
Warranty
Factory assessments and repairs on FARO-manufactured products will
follow the following procedure:
1. The customer obtains a service number from FARO’s Customer
Service Department.
2. The customer ships the product to a FARO Service Center with the
service number on the label along with payment or a corporate
purchase order for system testing and evaluation, which includes
compensation and calibration.
3. The payment will be applied toward the total service cost beyond
the initial payment. The estimated repair cost will be given to the
customer prior to the repair. The total cost must be paid prior to
beginning the service.
4. The customer is responsible for all shipping charges to and from
FARO, including import and export fees for international
customers.
5. FARO will continue to repair FARO-manufactured hardware
products as long as material and resources are available.
6. Replacement parts used for repair may be new, refurbished, or
contain refurbished materials.
08m80e00_FaroArm_Quantum.book Page 2 Tuesday, August 22, 2017 11:03 AM
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