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Technical Support
FARO Technologies, Inc. is committed to providing the best technical support to
our customers. Our Service Policy is in
Appendix C: FARO Products Service
Policy of this manual. If you have any problem using one of our products, please
follow these steps before contacting our Technical Support Team:
• Be sure to read the relevant sections of the documentation to find the help
you need.
• Visit the FARO Customer Care area on the Web at www.faro.com to search
our Knowledge Base. This is available 24 hours a day 7 days a week.
• Document the problem you are experiencing. Be as specific as you can. The
more information you have, the easier the problem will be to solve.
• If you still cannot resolve your problem, have your device’s Serial Number
available before calling.
Support Hours (Monday through Friday)
North America:
8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST).
Europe:
8:00 a.m. to 5:00 p.m. Central European Standard Time (CET).
Asia:
8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST).
Japan:
9:00 a.m. to 5:00 p.m. Japan Standard Time (JST).
China:
8:30 a.m. to 5:30 p.m. China Standard Time (CST).
India:
9:30 a.m. to 5:30 p.m. India Standard Time (IST).
You can also e-mail or fax any problems or questions 24 hours a day.
Phone
North America:
800 736 2771, +1 407 333 3182 (Worldwide)
Mexico:
001-866-874-1154
Europe:
+800 3276 7378, +49 7150 9797-400 (Worldwide)
08m80e00_FaroArm_Quantum.book Page 161 Tuesday, August 22, 2017 11:03 AM
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