C-1
Appendix C: FARO Products Service
Policy
A one-year maintenance/warranty comes with the purchase of new
FARO-manufactured hardware products. Supplemental Service Plans
are also available at additional cost. See
Appendix D: FARO Service
Policy for further details.
FARO Hardware under Maintenance/
Warranty
The following is a summary of what services can be obtained under the
original warranty or Supplemental Service Plan.
1. Factory repairs on FARO-manufactured hardware products at any
FARO Service Center.
2. Factory repairs are targeted for completion within 7 (FaroArms,
Laser Line Probe and Freestyle), 14 (Laser Trackers and Laser
Scanners), or 10 (3D Imagers) working days of FARO’s receipt of
the defective item. The customer is responsible for returning the
hardware to a FARO Service Center in the original packing
container or custom case.
3. FARO will return the hardware via 2-day service within the
continental United States. Outside the continental United States,
FARO will return the hardware to the customs broker via 2-day
service. Expedited service can be arranged at the customer’s
expense.
4. Upon expiration of the original warranty, a Supplemental Service
Plan may be purchased and renewed on an annual basis for any
FARO-manufactured hardware products, as long as material and
resources are available.
5. All Supplemental Service Plans will be due for renewal one year
and one day from the day the FARO-manufactured hardware is
shipped from FARO.
6. Please contact FARO Customer Service to transfer the warranty.
The original warranty and Supplemental Service Plans are
transferable to subsequent owners under the following conditions:
08m80e00_FaroArm_Quantum.book Page 1 Tuesday, August 22, 2017 11:03 AM
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