FaroArm® Quantum
August 2017
126
Chapter 6: Maintenance and Troubleshooting
• Check power source for proper voltage, current and grounding. Remove any
extension cords and ungrounded cables.
• Check area to eliminate interference. Large motors, welders or items that
may cause vibration or spikes in the power source.
FARO Wireless Connection Issues
This section describes the many issues that prevent good wireless communication
between the Quantum and the host computer.
Bluetooth
• You have set up your connection using your platform specific Bluetooth
Wizard and the FARO Bluetooth Connection Setup utility, but software
application does not find the Quantum.
1. Ensure sure the Quantum is receiving power and the On/Off button is
set to the ON position. When the On/Off button is set to the ON position,
it lights blue.
2. Ensure the Bluetooth transmitter is set to the ON position. When the
Bluetooth button is set to the ON position, it lights blue.
3. Ensure your computers wireless radio is on. Some computers have a
hard switch for the wireless receiver and some are only controlled
through a software switch.
4. If you are using a Bluetooth USB dongle make sure it is plugged into a
USB port. Also make sure the software associated with the dongle is
running. If you are unsure about this, contact the vendor who supplied
the Bluetooth hardware and software.
5. Click Start > Devices and Printers and make sure the Quantum is still
in the list. If not, refresh the list.
If the Quantum is switched on and the PC's Bluetooth hardware is
connected correctly, and the connection is still unavailable contact
FARO’s Customer Service.
6. Right-click the Quantum device and choose Properties. Click the
H
ARDWARE tab, and look to see what COM port is assigned to your
Quantum.
7. Click Start > FARO > FARO Bluetooth Connection Setup and
confirm the COM port setting. Ensure it matches the same port in the
platform specific Bluetooth Wizard list.
08m80e00_FaroArm_Quantum.book Page 126 Tuesday, August 22, 2017 11:03 AM
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