FaroArm® Quantum
August 2017
125
Chapter 6: Maintenance and Troubleshooting
• Check the cables and connectors for bent pins or damage and ensure that the
connectors are secure. Replace all cables that show signs of damage.
• Check the power source (outlet) for proper voltage, current and grounding.
For more information, see “Quantum Power Supply” on page 32.
• Check the power supply for physical impacts or damage. DO NOT use a
damaged power supply.
• Check functionality of the Quantum. Look for error codes or operation
issues.
NOTE: Power surges, spikes, feedback, and fluctuation in the power source
will affect the equipment and its electronic accessories. Have you power
source inspected by a professional to provide the cleanest power source
possible.
Hardware Communication Issues
This section describes the many issues that prevent good communication
between the Quantum and the host computer.
PLEASE READ BEFORE BEGINNING THE PROCESS
If communication between the computer and the Quantum is lost, or if it could
not be established:
• Ensure you are using the correct cables.
NOTE: DO NOT use a USB to Serial/Parallel adapter to connect the
Quantum.
• Check the cables and connectors for bent pins or damage and ensure that the
connectors are secure. Replace all cables that show signs of damage.
• Check that unauthorized software or hardware is not conflicting with
communications; smart phones, tablets, digital cameras, scanners, modems
and external devices are known to cause these conflicts.
• Check that only the FaroArm Manager is running on the computer. Ensure
multiple sessions of the measuring software are not running.
• Check functionality of the Quantum. Look for error codes or operation
issues.
• Check functionality of power supply. Look for error codes or damage to the
housing.
• Check functionality of your computer's hardware.
08m80e00_FaroArm_Quantum.book Page 125 Tuesday, August 22, 2017 11:03 AM
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