FaroArm® Quantum
August 2017
119
Chapter 6: Maintenance and Troubleshooting
Chapter 6: Maintenance and
Troubleshooting
This chapter describes the basic maintenance for your Quantum and some
examples of common problems and their solutions.
CAUTION: There are no user serviceable parts in this device. DO NOT
attempt to open the casing or disassemble the device at any time.
Normal Maintenance .....................................................................................119
Quantum ............................................................................................................................................119
Host Computer ..................................................................................................................................120
Mounting Stiffness Test ................................................................................120
Temperature Considerations .........................................................................122
Electrostatic Discharge (ESD) ......................................................................122
ESD Best Practices ...........................................................................................................................122
Troubleshooting ............................................................................................124
Power Issues .....................................................................................................................................124
Hardware Communication Issues .....................................................................................................125
FARO Wireless Connection Issues ...................................................................................................126
FARO Wireless FAQ ........................................................................................................................127
FARO i-Probe FAQ ..........................................................................................................................132
Quantum Performance Verification Checklist ..............................................132
Issues That Will Degrade Accuracy .................................................................................................132
Quantum Setup .................................................................................................................................133
Probe Setup .......................................................................................................................................135
Probe Compensation .........................................................................................................................135
Mounting ...........................................................................................................................................136
Single Point Articulation Test (SPAT) .............................................................................................138
User Compensation ...........................................................................................................................139
Calibrated Artifact ...........................................................................................................................140
Diagnosing FARO Laser Line Probe Accuracy Problems ...............................................................141
FARO Laser Line Probe Compensation ...........................................................................................142
Normal Maintenance
Quantum
The Quantum is a precision measurement device that contains many sensitive
components, and it should be handled with care. Take the following precautions
to prevent problems from developing with your system:
• Place a dust cover over the Quantum when not in use.
• Clean with a dry dust cloth. For heavy dirt buildup, use a very small amount
of warm water and gently clean the Quantum. Be very careful not to bend the
Quantum while cleaning.
• Check the cables for damage to outside insulation, connectors, and pins.
• DO NOT lubricate the Quantum.
08m80e00_FaroArm_Quantum.book Page 119 Tuesday, August 22, 2017 11:03 AM