GEM Hemochron 100 - Service, Maintenance, and Troubleshooting; Routine Maintenance; Instrument Repair; Troubleshooting

7 - Service, Maintenance, and Troubleshooting
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000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
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000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
7 Service, Maintenance, and Troubleshooting
7.1 Routine Maintenance
BIOHAZARD: When cleaning the instrument, strictly adhere to all biohazard safety guidelines for
handling and disposing of human blood.
Observe the following for routine maintenance:
NOTE: Before handling and/or cleaning the instrument, put on personal protective equipment (gloves, gowns,
safety glasses, etc.).
● Inspect the exterior of the instrument and clean it under the following conditions:
– Regularly according to the institution’s schedule.
– Before sending the instrument to the manufacturer for service.
– Before transporting the instrument to another department in the institution or to another institution.
● Do NOT clean the instrument with solvents or strong cleaning solutions. They might damage the plastic
components of the instrument.
● To remove residual dried blood or other foreign matter from the exterior of the instrument, use PDI Super
Sani-Cloth
®
Germicidal Disposable Wipes or equivalent wipes. Allow the surface to remain moistened for
2 minutes.
● Besides normal cleaning, routine maintenance is not required.
● Safely handling a spill depends upon the material that was spilled. If unsure how to safely handle a spill,
consult the institution's standard operating procedures.
● When handling samples, use universal safety precautions.
● To avoid spreading contamination to laboratory personnel or equipment, spills should be immediately
disinfected with an appropriate disinfectant solution.
7.2 Instrument Repair
In the unlikely event that the GEM Hemochron 100 system requires repair; the instrument may have to be
sent to your authorized service center.
Contact Technical Support to determine if the instrument requires repair.
NOTE: Use the original packaging to ship the GEM Hemochron 100 or contact your local service center for
shipping packaging. This will prevent damage from occurring to the instrument.
If the instrument needs to be returned or needs to be shipped, the instrument has to be decontaminated.
See “Routine Maintenance” (page 65) .
7.3 Troubleshooting
7.3.1 Cannot Connect to Instruments
If CCM cannot communicate with instruments over the network:
● For a wired (Ethernet) connection – Ensure an Ethernet cable is connected to the instrument.
● For a wireless (Wi-Fi) connection – Ensure a Wi‑Fi connection been established between the
instrument and the network. See “Connect to a Wireless Network (Wi-Fi)” (page 35) .
If CCM still cannot communicate with an instrument, a rewall might be blocking the connection.
See “Install CCM Software and Congure Firewalls” (page 73) .