GEM Hemochron 100 - Changes in Performance Characteristics

7 - Service, Maintenance, and Troubleshooting
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000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
69 / 112
000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
Error Message Cause Corrective Action
Set Up the Network
Couldn't Congure
Static Ethernet
Settings
Ethernet error conguration. Check Wi‑Fi/Ethernet settings on both
instrument and institution’s network. If
error persists, contact Technical Support.
DHCP Failed DHCP failed. Check Wi‑Fi/Ethernet settings on both
instrument and institution’s network. If
error persists, contact Technical Support.
Invalid Gateway
Address Entered
Invalid entry. Check Wi‑Fi/Ethernet settings on
instrument. If error persists, contact
Technical Support.
Invalid IP Address
Entered
Invalid entry. Check Wi‑Fi/Ethernet settings on
instrument. If error persists, contact
Technical Support.
Invalid Subnet Mask
Entered
Invalid entry. Check Wi‑Fi/Ethernet settings on
instrument. If error persists, contact
Technical Support.
Network Error: No
Route via Specied
Gateway
Network Error: No Route via Specied
Gateway.
Check Wi‑Fi/Ethernet settings on both
instrument and institution’s network. If
error persists, contact Technical Support.
Centralized Conguration Manager
Busy The selected instrument is in busy state
(e.g., running a test) and cannot send or
receive conguration le.
Wait until the instrument is ready ( )
to send or receive conguration le.
Cannot update
software. Make sure
the charger is
connected and the
battery level is at
least 20%.
The charger is not connected and/or the
battery is < 20%.
Wait until the instrument has reached
> 20% battery and connect to the power
outlet before upgrading the software.
There was an error
while reading the le.
The le content is invalid or corrupted. Import a di󰀨erent conguration le.
Error: Instrument Not
Responding
The instrument is not ready to receive the
conguration le or software upgrade.
Make sure that the instrument is
powered on, connected to the network,
and retry. If error persists, contact
Technical Support.
Invalid Entry An invalid value was entered into the text
eld(s).
Enter valid values and/or characters.
Invalid username or
password.
The login information is not valid. Enter a valid username and/or password.
The Operators List
must contain at least
one Supervisor
CCM requires at least 1 Operator with
Supervisor role.
Create a Supervisor account then create
the Operator account.
Read/Write Operation
Timed Out (E105)
The application has timed out waiting for
the operation to complete.
Check network connectivity and retry
when the instrument is ready ( ).
7.3.3 Changes in Performance Characteristics
In the event of a change in performance characteristics, refer to “Troubleshooting” (page 65) .
If troubleshooting does not resolve the issue, contact Technical Support (page 106) , which will provide
subsequent steps to enable a more thorough investigation.
If during the use of this device or as a result of its use, a serious incident has occurred or a product
performance issue has been observed, please report it to the manufacturer and/or its authorized
representative or, your local a󰀩liate, and to your national authority.