GEM Hemochron 100 - Page 68

7 - Service, Maintenance, and Troubleshooting
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000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
Error Message Cause Corrective Action
Instrument
Battery Low. Connect
Power Outlet.
Low battery. Connect power outlet to run a test.
Heater Error. The ambient temperature is outside limits
(too high).
Check the ambient temperature, if it is
within range, run EQC. If EQC passes
the instrument can be used. If error
persists, contact Technical Support.
Instrument Error.
Repeat Test.
Instrument error. Retry testing. If error persists, contact
Technical Support.
Instrument Not Ready Instrument error. Retry testing. If error persists, contact
Technical Support.
Internal
Communication
Failure. Restart
Instrument.
Instrument error. Retry testing. If error persists, contact
Technical Support.
Internal Error. Restart
Instrument.
Instrument error. Retry testing. If error persists, contact
Technical Support.
Pump Error. Instrument error. Run a manual EQC test. If the error is
not cleared, power the instrument o󰀨 and
back on. If error persists, contact
Technical Support.
Software Error. Internal instrument error. Power the instrument o󰀨 and back on,
then run a manual EQC. If error persists,
contact Technical Support.
System Clock Error.
Set Date and Time.
Date and time are not correct. A Supervisor must log into the instrument
to update the date and time settings in
order to use the instrument (Supervisor
Settings > Instrument Settings > Date
and Time).
Temperature Too
High. Instrument
Cooling. Please Wait
Before Repeating
Test.
Temperature error. Wait > 25 minutes for the instrument to
cool down. Repeat the test at room
temperature conditions.
The battery is getting
low __% remaining
Low battery. Connect power outlet to run a test.
Thermistor Error. Heater internal error. Power the instrument o󰀨 and back on,
then run a manual EQC. If error persists,
contact Technical Support.
Connectivity
Error: Received
Message With
Unexpected
Instrument Version
(E135)
The software versions of CCM and
instrument do not match.
Install the correct software versions for
CCM and instrument. If error persists,
contact Technical Support.
Network Fault. Check
Network Settings.
The instrument cannot send the test result
to LIS.
Check both instrument network settings
and LIS settings. If error persists, contact
Technical Support.
POCT1-A Error
Database Access.
Contact Technical
Support.
Database error. Power the instrument o󰀨 and back on. If
error persists, contact Technical Support.