GEM Hemochron 100 - Page 67

7 - Service, Maintenance, and Troubleshooting
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000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
67 / 112
000HZ6006EN.US • 02 • GEM Hemochron 100 Operator Manual
Error Message Cause Corrective Action
Errors During Patient or QC Test (Continued)
Maximum Test
Failures Reached.
EQC or LQC has reached the maximum
number of attempts for failure and patient
tests are not allowed.
A Supervisor must log into the instrument
and run a successful EQC or LQC to
clear (reset) the counter.
No Patient Test
Allowed.
EQC, LQC, or ESV has failed. For EQC – Run a successful EQC.
For LQC – Run a successful LQC.
For ESV – Run a successful EQC.
Out of Range High. The test result is outside clinical range.
When the sample does not clot or clots in
greater time than the allowable range of
the assay.
Repeat the test with a new test cartridge.
It is important to note that these warnings
are system messages, not clinical
values, and should not be used for
patient-management decisions.
Out of Range Low. The test result is outside clinical range.
When the sample clots in a time less than
the allowable range for the assay. This
message could indicate, but not limited,
sample has clotted prematurely, did not
mix correctly in the test cartridge or
bubbles may be present.
Repeat the test with a new test cartridge.
It is important to note that these warnings
are system message, not clinical values,
and should not be used for
patient-management decisions.
Patient Tests
Remaining
EQC or LQC has expired but patient tests
are allowed.
Run a successful EQC or LQC.
Sample Applied Too
Early. Repeat Test.
Sample has been added before
(Apply Sample to Test Cartridge)
is displayed.
Repeat the test with a new test cartridge.
If error persists, contact Technical
Support.
Sample Not Found.
Repeat Test.
The user has pressed (Start Test)
before adding the sample into the test
cartridge.
Repeat the test with a new test cartridge
and apply the sample when the message
appears.
Sample Too Large.
Repeat Test.
Excess sample has been detected. Repeat the test with a new test cartridge
by adding 1–2 drops of the sample, and
if needed push the excess sample into
the overow area.
Sample Too Small.
Repeat Test.
Insu󰀩cient sample has been detected. Repeat the test with a new test cartridge
by adding 1–2 drops of the sample.
Supervisor required. Maximum test failures has been reached. A Supervisor must log into the instrument
and run a successful EQC or LQC.
Test Aborted or
Interrupted
EQC, LQC, or patient test has been
canceled for any of the following reasons:
• Pressing either (Home), (Back),
or (Abort Test) during test,
• Removing the test cartridge for LQC or
patient test, or
• Introducing a test cartridge during
EQC testing.
Repeat the test with a new test cartridge
for LQC or patient test.
Test Channel Not
Detected. Repeat Test.
Test channel in the test cartridge was not
detected.
Repeat the test with a new test cartridge.
If error persists, contact Technical
Support.
Test Interval Timer
has expired.
The test interval timer has elapsed. The
counter will be counting up until a new
patient test has performed.
There is no action needed, the counter
will stop when a new patient test is
performed.
Test Timed Out.
Repeat Test.
The sample was not applied or
(Start Test) was not pressed
within 5 minutes, therefore the test has
timed out.
Remove the test cartridge and repeat the
test with a new test cartridge within the
expected time.
Unrecognized
Cartridge Lot
The test cartridge lot was not recognized. Verify that the test cartridge lot used is
valid. Remove the test cartridge and
insert a new one. If error persists,
contact Technical Support.