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HID HDP5000 - User Manual

HID HDP5000
373 pages
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15370 Barranca Parkway
Irvine, CA 92618-2215
USA
HDP5000 High Definition Card Printer/Encoder
User Guide (Rev. 1.8)
Part Number: L000950

Table of Contents

Questions and Answers

  • R
    richard05Sep 8, 2025
    What does film low mean on HID HDP5000?
    • T
      Taylor CombsSep 8, 2025
      If the HDP film will soon run out in your HID Printer, if printing a large number of cards, replace the film now or monitor the printer until the film is gone and install a new film.
  • K
    kathrynsmithSep 8, 2025
    Why is my HID Printer doing multiple feed?
    • A
      Angelica CollinsSep 9, 2025
      If multiple cards were fed into the HID Printer, remove all cards and try again.
  • O
    Omar PerezSep 9, 2025
    What to do if calibrate failed on HID HDP5000?
    • R
      Ricky LloydSep 9, 2025
      If film or ribbon calibration has failed on your HID Printer, verify the film is installed correctly and there is not a ribbon installed. If this problem persists, call for technical assistance.
  • F
    Frank WaltersSep 9, 2025
    What to do if film align error on HID HDP5000 Printer?
    • G
      Gerald CookSep 9, 2025
      If the film is not able to move correctly in your HID Printer, check for jams/breaks. Check for obstruction. If the problem persists, call for technical assistance.
  • L
    lindsey96Sep 9, 2025
    What to do for film break or jam on HID HDP5000?
    • A
      Ashley TuckerSep 9, 2025
      If the film is not able to move correctly in your HID Printer, check for jams/breaks. Check for obstruction. If the problem persists, call for technical assistance.
  • H
    Hannah SmithSep 9, 2025
    What causes headlift error on HID Printer?
    • R
      Richard VasquezSep 10, 2025
      If there is a problem with the printhead lift or transfer roller headlift on your HID Printer, reset the printer and try again. If this problem persists, call for technical assistance.
  • M
    muellervictoriaSep 10, 2025
    What to do if lam check card on HID HDP5000 Printer?
    • J
      Joseph MillerSep 10, 2025
      If a jam occurred inside the laminator of your HID Printer, open the Lam cover and clear the obstruction.
  • D
    Daniel EspinozaSep 10, 2025
    What does ribbon miscue mean on HID HDP5000 Printer?
    • J
      James JonesSep 12, 2025
      If the ribbon is not able to find the next panel correctly on your HID Printer, check for jams/breaks. If jammed, clear the jam. If broken repair by taping the ribbon back on to the take-up core.
  • L
    Lori VasquezSep 12, 2025
    How to resolve check laminate 1 error on HID HDP5000?
    • N
      Nicole ChurchSep 12, 2025
      If the laminator was unable to find the mark on the material in cartridge 1 of your HID Printer, make sure there are no obstructions to the sensor, and recalibrate the laminator sensor.
  • M
    Michael Walter MDSep 12, 2025
    What to do if check laminate 2 on HID HDP5000?
    • W
      William MaySep 12, 2025
      If the laminator was unable to find the mark on the material in cartridge 2 of your HID Printer, make sure there are no obstructions to the sensor, and recalibrate the laminator sensor.

Summary

Section 1: Printer Overview

HDP5000 Process Flow

Describes the step-by-step process of the HDP5000 printer's operation.

Reviewing the HDP5000 Sequence of Operations

Details the sequence of operations for a dual-sided, full-color print job with magnetic encoding.

Reviewing the Lamination Module Sequence of Operations

Explains the sequence of operations for the Lamination Module after printing.

Section 2: Specifications

Safety Messages

Critical instructions and warnings for safe printer operation and handling.

Regulatory Compliances

Lists the certifications and standards the printer complies with, such as CSA, FCC, and UL.

Technical Specifications

Accepted Card Thickness

Specifies the range of card thicknesses supported for printing and lamination.

Dimensions

Provides the physical dimensions of the printer and its modules in inches and millimeters.

Print Speed Batch Mode

Details the print speed in seconds per card and cards per hour for various print configurations.

Printer Components: Resin Thermal Transfer to USB Interface Port

Resin Thermal Transfer

Explains the print method for sharp black text and barcodes using resin-based ink.

Printhead

Describes the Printhead as the component that performs the actual printing and its fragility.

Printer Components: LCD and Softkey Control Pad

LCD Display

Details the two-line, 32-character LCD display used for printer status and softkey functions.

Softkey Buttons

Explains the function of the two softkey buttons below the LCD, which change based on printer mode.

Printer Components: Blank Cards

Blank Card Types

Lists accepted card types like UltraCard, PVC, PET, Proximity, and Magnetic Stripe cards.

Card Size and Design

Specifies standard CR80 card size and printing recommendations for card surfaces and design.

Printer Components: Card Input and Output Hoppers

Card Cartridge

Describes the card cartridge capacity and its role in loading blank cards.

Card Output Hopper

Details the capacity of the card output hopper and its functionality with a flipper module.

Printer Components: Transfer Roller

Transfer Roller Controls

Explains that both the printer and its software driver control the built-in transfer roller.

Temperature Adjustment

Guides on adjusting the transfer roller temperature via the Printer Driver setup.

Reviewing the Overlaminates

Thermal Transfer Film and PolyGuard Overlaminates

Discusses the types of overlaminates accepted, including their thickness and durability.

Overlaminate Design Options

Explains the availability of clear, holographic, and custom designs for overlaminates.

Section 3: Setup and Installation Procedures

Inspection and Unpacking

Instructions for inspecting the printer carton for damage and ensuring all accessories are included.

Choosing a Location

Guidelines for selecting a suitable location with adequate air circulation and avoiding environmental hazards.

Printer Media Loading Procedures

Loading the Print Ribbon

Step-by-step instructions for loading the print ribbon into the printer cartridge.

Loading the Clear HDP Transfer Film

Detailed steps for loading the HDP transfer film into the film cartridge.

Loading Blank Cards

Instructions for loading blank cards into the card cartridge, specifying orientation.

Functional Specifications

Dye Sublimation Process

Explains dye-sublimation as a method for smooth, continuous-tone images using dye-based ribbons.

Resin Thermal Transfer Process

Describes resin thermal transfer for sharp text and barcodes using resin-based ink.

Section 4: Printer Driver Operations

Safety Messages

Crucial safety information regarding electrostatic discharge and general handling precautions.

HDP500 Printer Driver Options

Overview of the HDP500 printer driver settings and available options.

HDP500 Printer Driver Options

Using the Card tab

Explains how to configure card size, type, and orientation within the printer driver.

Selecting the Card Size

Details the options for selecting CR-80 or custom card sizes, including print area dimensions.

Selecting the Card Type

Guides on choosing the appropriate card stock type from a list of supported options.

Using the Device Options tab

Detecting Supplies at Print Time Function

Describes the function for automatically detecting installed ribbons, film, and laminates.

Adjusting the Ribbon Type

Instructions for matching the Ribbon Type selection to the ribbon loaded in the printer.

Dual Sided Printing Options

Explains the functions for dual-sided printing, including printing both sides and specific panel splits.

Using the Image Color tab

Image Quality and Color Matching

Details how to control image properties like sharpness, contrast, gamma, and color balance.

Advanced Image Color Settings

Explains how to use the Advanced Image Color window for fine-tuning image appearance.

Using the Image Transfer tab

Image Position Controls

Guides on adjusting the horizontal and vertical position of the printed image on the card.

Transfer Dwell Time and Temperature

Explains how to control the speed and temperature for transferring images from film to card.

Using the Magnetic Encoding tab

Encoding Mode Options

Describes how to specify the magnetic encoding standard to use (ISO, Custom, Raw Binary, JIS II).

Coercivity and Track Selection

Guides on selecting coercivity levels and magnetic tracks for encoding cards.

Using the Lamination tab (HDP5000-LC)

Lamination Position Adjustment

Details how to adjust the horizontal position of the overlaminate on the card.

Lamination Speed and Type

Covers adjusting the lamination dwell time and selecting the type of lamination material used.

Using the K Panel Resin tab

Custom Card Size and Defined Areas

Explains how to set custom card sizes and define specific print areas for the K Panel.

Print YMC Under K vs. Print K Only

Describes options for printing black ink with YMC panels or only black ink on specific backgrounds.

Using the Printer Supplies tab

Viewing Ribbon, Film, and Laminate Levels

Provides information on the installed ribbon, HDP film, and laminate levels detected by the printer.

Section 5: Accessory Procedures

Security Lock Slot Usage

Instructions on how to use the security lock slot to prevent unauthorized removal of the printer.

Flipper Module Installation

Step-by-step guide for installing the optional Flipper Module accessory to the printer.

Section 6: General Troubleshooting

LCD and Printer Error Message Tables

Troubleshooting tables that list LCD and printer error messages, their causes, and solutions.

Section 7: Ethernet Option Section

Ethernet System Requirements

Lists the necessary system requirements for using the Ethernet option, including network and PC specifications.

Network Services Overview

Describes network services like Print Server, Web Page Server, and Telnet Server for printer management.

Telnet Command Line Interface

Describes how to initiate a Telnet session for network administration and printer commands.

Section 8: Card Lamination Module

Reviewing the Card Lamination Module

Provides an overview of the card lamination module and its capabilities for applying overlaminates.

Installing the Card Lamination Module

Step-by-step guide for installing the lamination module and its driver software.

Adjusting the Card Flattener

Instructions on how to adjust the card flattener to fine-tune the flatness of laminated cards.

Section 9: Printer Adjustments

Printing on Alternate Card Stocks

Discusses optimizing HDP printing for various card stocks based on surface texture and cleanliness.

Conducting the Tape Adhesion Test

Explains how to perform a tape adhesion test to evaluate HDP film transfer quality.

Section 10: Toolbox

Accessing the Toolbox

Instructions on how to open the Toolbox window to access various printer configuration tabs.

Selecting the Configuration tab

Details how to select printer features, monitor events, and set the LCD display language.

Selecting the Advanced Settings tab

Guides on adjusting internal printer settings customized at the factory, including restoring defaults.

Section 11: Cleaning

Using the Required Supplies

Lists the necessary cleaning supplies, such as printhead cleaning swabs and cleaning cards.

Cleaning the Printer Platen Roller and Card Feed Rollers

Procedure for cleaning rollers to maintain print quality and prevent jams.

Cleaning the Printhead

Instructions for cleaning the printhead to ensure consistent print quality, especially after ribbon changes.

Section 12: Fargo Workbench Printer Utility

Reviewing the Card tab and Diagnostic button

Explains how to access the Diagnostics function within the Fargo Workbench utility via the Card tab.

Section 13: Fluorescent Panel Usage

Configuring Fluorescent Data via Workbench

Guides on using the Workbench utility to configure fluorescent panel data for security features.

Configuring Fluorescent Data via Application

Explains how to create fluorescent images using application software and text string commands.

Section 14: Inhibit Panel Usage

Using Inhibit Panel via Workbench

Describes generating an Inhibit Panel layout using the Fargo Workbench Printer Utility.

Rendering Print Jobs

Explains how print jobs are rendered and how inhibit areas affect the print output.

Troubleshooting the Inhibit Panel

Provides information to help resolve issues encountered when using the inhibit panel functionality.

Section 15: Packing the Card Printer

Packing Procedures

Instructions for cleaning and packing the card printer for transport, including module handling.

Section 16: Firmware Updates

Performing Firmware Updates

Guides on downloading and installing new firmware versions from the HID Global website.

Section 17: HID Global Technical Support

Contacting Technical Support

Provides contact information for Fargo Technical Support via phone and web.

Reading Printer Serial Numbers

Instructions on how to read the printer's serial number to determine its manufacturing date.

Section 18: Glossary of Terms

Glossary of Terms Overview

Defines technical terms used throughout the manual for better understanding.

HID HDP5000 Specifications

General IconGeneral
Print Resolution300 dpi
InterfaceUSB
Print TechnologyDye sublimation
Card Capacity100-card input hopper
ConnectivityUSB 2.0
Print CapabilitySingle-sided
Operating System SupportWindows 7, 8, 10
Card SizesCR80 (standard credit card size)

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