Exchange Policy
Chapter 5: Parts List
Affinity® Four Birthing Bed Service Manual (195826 REV 2) 5 - 3
5
EXCHANGE POLICY
The policies that follow are for in-warranty and out-of-warranty exchanges from Hill-Rom.
IN-WARRANTY EXCHANGES
In some cases, Hill-Rom will request that parts/products be returned for inspection. When this occurs,
you are expected to return parts/products within 30 days of receipt of the exchange part. If you fail to
return the inoperative parts/products within the 30 day period, Hill-Rom will invoice your facility for the
full selling price of the parts/products.
The preceding billing procedure is only for parts/products that Hill-Rom requests to be returned.
In some cases, the invoice accompanying the parts will show the full selling price (only for internal use at
Hill-Rom). Do not confuse this price with your price.
Do not return any parts without an RMA number. When parts/products have been requested to be
returned, Hill-Rom will include an RMA packet with the parts/products shipment. If an RMA number is
not available, contact Hill-Rom Technical Support.
OUT-OF-WARRANTY EXCHANGES
You are expected to return the inoperative parts/products within 30 days of receipt of the exchange
part. Hill-Rom will include an RMA packet with the parts/products shipment. If an RMA number is not
available, contact Hill-Rom Technical Support. Hill-Rom will invoice your facility for the full selling price
of the parts/products. Upon return of the inoperative parts/products, Hill-Rom will issue a credit to your
facility for the difference between the exchange price and the full selling price of the
parts/products.
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