Limited Warranty
Chapter 5: Parts List
Affinity® Four Birthing Bed Service Manual (195826 REV 2) 5 - 5
5
LIMITED WARRANTY
HILL-ROM COMPANY, INC.
LIMITED WARRANTY
Hill-Rom Company, Inc. (Hill-Rom) has a long tradition of providing superior products and service to our customers. Our
goal is “Total Customer Satisfaction”. In that spirit, Hill-Rom is proud to offer the following warranty.
GENERAL WARRANTY (APPLICABLE UNLESS A SPECIFIC WARRANTY IS LISTED)
Hill-Rom warrants to the original purchaser that its products and replacement parts shall be free from defects in material
and workmanship for a period of one (1) year from date of delivery. Hill-Rom’s obligation under this warranty is expressly
limited to supplying replacement parts and/or service for, or replacing, at its option, any product which is, in the sole
discretion of Hill-Rom, found to be defective. In addition to the foregoing one year warranty, Hill-Rom warrants to the
original purchaser that the frame and welds on its products will be free from structural defects for the life of the product.
Any product upgrade or modification initiated by Hill-Rom does not affect the original product warranty.
SPECIFIC WARRANTIES
MATTRESS WARRANTIES
Hill-Rom warrants to the original purchaser that its mattress product shall be free from defects in material and
workmanship for a period of two (2) years from date of delivery. However, electro mechanical mattress components
(compressors, valves, printed circuit boards, hoses, and couplers) are covered by the general one (1) year warranty.
EXPENDABLES WARRANTIES
A sixty (60) day limited warranty from date of delivery applies to expendable parts such as cushions, coverlets, software
diskettes, locator badge batteries, dome light incandescent bulbs, overhead fluorescent tubes, heating elements,
temperature probes, filter sheets, and microspheres. This warranty is limited to replacement of the parts covered.
TO OBTAIN PARTS AND SERVICE
In the United States, call Hill-Rom Technical Support Department at (800) 445-3720, Monday through Friday. In Canada,
call Hill-Rom Technical Support Department at (800) 267-2337, Monday through Friday. Outside the United States and
Canada, call your authorized Hill-Rom Distributor. In order to expedite service, we request you furnish the following
information: customer identification number, product model number, serial number, and description of problem. A
qualified specialist will provide, via telephone (United States and Canada), or FAX (Outside the United States and Canada),
troubleshooting assistance for facility persons and provide necessary parts to make repairs. If troubleshooting
determines the need for on-site technical service, a qualified service representative will be dispatched. Replacement of
non-technical items will be the responsibility of the customer. If requested by Hill-Rom, products or parts for which a
warranty claim is made shall be returned prepaid to Hill-Rom’s factory.
OUT OF WARRANTY EXCHANGE POLICY
After the expiration of the original warranty, upon request, Hill-Rom will ship as a replacement, components such as
selected: motors and printed circuit boards, for like units returned to Hill-Rom by the original purchaser at a substantial
savings. Please call Hill-Rom Technical Support Department for current pricing.
PARTS AVAILABILITY POLICY
Hill-Rom will offer parts for new and remanufactured products for ten (10) years from date of sale; for communications
products for five (5) years from date of sale.
Note: Some original component parts and assemblies may not be available; functional equivalents may be substituted.
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