Chapter 1
About This Document
Related Documents
12
Related Documents
The HP Server Documentation CD-ROM has been provided with your server. It contains a complete documentation set for the
server, including localized versions of key documents. Included on the CD-ROM are the Site Preparation and Operations and
Maintenance guides, which contain in-depth troubleshooting, installation, and repair information.
The CD will autorun when you insert it into a Windows workstation, or, point your browser at the index.htm file located under
the Start directory of the CD. All users, including UNIX/Linux, can access a complete manual set by viewing the directory
manuals. The manuals are in Adobe Acrobat Reader (pdf) format.
IMPORTANT The latest version of this document can be found online at http://docs.hp.com.
HP Encourages Your Comments
HP encourages your comments concerning this document. We are truly committed to providing documentation that meets your
needs.
Please send any comments by contacting us at http://docs.hp.com/assistance/index.html.
Please include document title, manufacturing part number, and any comment, error found, or suggestion for improvement you
have concerning this document.
Where to Get Help
For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad
multivendor knowledge base, and monitoring and diagnostic tools, go to http://www.hp.com/support.
For the latest information on HP-UX patches, check the HP IT Resource Center at http://itrc.hp.com.
Information to Collect Before You Contact Support
Before you contact HP support, you should:
Step 1. Check information on troubleshooting and attempt to solve the problem. See Chapter 6, “Troubleshooting.”
• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and FPL logs.
• Try to determine precisely what did or did not happen.
Step 2. Collect the following information:
• The model number of your server (for example, rx4640).
• The product number of your server. This can be found on the identification label, which is found at the front of
the unit (typically A6837B A6838B, and so on).
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