Chapter 6
Troubleshooting
Troubleshooting Using Online Support Tools
133
CSTM> verify all
Messages similar to the following appear:
Verification has started on device (CPU)
Verification has started on device (FPU)
CSTM> Verification of (FPU) has completed)
CSTM> Verification of (CPU) has completed)
Step 3. Press Enter to return to CSTM> prompt after all test results are reported.
Step 4. To exit the Support Tools Manager, type the following:
CSTM> exit
Event Monitoring Service
Event Monitoring Service (EMS) is the framework for monitoring hardware and reporting events. You can use EMS to
eliminate most undetected hardware failures that cause data loss or interruptions of system operation. You can monitor a
hardware device (such as a disk) for the occurrence of any unusual activity (called an event). When an event occurs, it is
reported by a variety of notification methods such as e-mail. Event detections are handled automatically with minimal
involvement on your part.
The following monitors are available:
• IA-64 core hardware monitor
• CMC monitor
• UPS monitor
• FC hub monitor
• FC switch monitor
• Peripheral status monitor
• Memory monitor
EMS comes with your HP-UX operating system. To bring up the event monitoring main menu, execute the following
command at the shell prompt:
/etc/opt/resmon/lbin/monconfig
From the list of main menu selections, choose:
(E) Enable Monitoring
Instant Support Enterprise Edition (ISEE)
ISEE is a remote monitoring software package that can operate on your hp Integrity rx4640. It can deliver, via the Internet,
remote system monitoring and secure remote access from your machine to HP support engineers. It places a MAP (script) on
your machine that can be turned on by HP support to gather system information. This software can be obtained at
http://www.software.hp.com.
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