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Chapter 6

Troubleshooting

Troubleshooting Using Offline Support Tools

134

Troubleshooting Using Offline Support Tools

You can use offline support tools to troubleshoot your hp Integrity rx4640 Server.

• Offline Diagnostic Environment (ODE)—available on IPF Offline Diagnostics on the resource CD that comes with your

HP Server.

• e-Diagtools—available from IPF Offline Diagnostics on the resource CD that comes with your server.

NOTE For machines using HP-UX the HP service partition is not available and the IPF Offline Diagnostics CD

must be used.

• Management Processor (MP) event logs—available by logging on to the management processor via the MP LAN or MP

remote serial connectors.

Offline Diagnostic Environment (ODE)

ODE is used to evaluate specific hardware components via a command line interface. To access ODE from the IPF Offline

Diagnostics CD, perform the following steps:

Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD.

Step 2. Do not permit the server to boot into an operating system and at the EFI boot manager, select EFI shell.

Step 3. Determine the file system that represents the CD and enter the appropriate command to access the CD.

e-Diagtools

e-Diagtools is used to evaluate the hardware integrity of your HP Server. To access e-Diagtools from the IPF Offline

Diagnostics CD, perform the following steps:

Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD.

Step 2. Do not permit the server to boot into an operating system and at the EFI boot manager, select EFI shell.

Step 3. Determine the file system that represents the CD and enter the appropriate command to access the CD.

Step 4. After accessing the CD diagnostic menu, launch e-Diagtools for IPF and run the basic and advanced tests

according to the menus.

Figure 6-4 Offline Diagnostic Main Menu

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****** Offline Diagnostic Environment ******

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****** HP shall not be liable for any damages resulting from the ******

HP Integrity rx4640 User Manual

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