HPE ProLiant Gen9 - Page 85

Action
1. Sanitize the NVDIMM.
For more information, see the HPE 8GB NVDIMM User Guide on the Hewlett Packard Enterprise
website.
2. If the error persists, replace the NVDIMM.
For more information, see the maintenance and service guide on the Hewlett Packard Enterprise
website.
343-NVDIMM Error – Backup Power Error
Symptom
343-NVDIMM Error – Backup Power Error – Processor X, DIMM Y. Backup power is not available and a
future backup is not possible.
Cause
• The Smart Storage battery has not fully recharged in a server with an NVDIMM-N Backup Power Policy of
Continue Boot Without Backup Power.
• The Smart Storage battery is disconnected, has lost charge, or has failed.
• The NVDIMM has failed.
Action
1. Be sure that the Smart Storage battery is installed and functioning.
For more information, see "HPE Smart Storage Battery issues flowchart" in the HPE ProLiant Gen9
Troubleshooting Guide, Volume I on the Hewlett Packard Enterprise website.
2. Reseat the NVDIMM.
3. Reseat all NVDIMMs and DIMMs.
4. If the error persists, replace the NVDIMM.
For removal and replacement procedures, see the maintenance and service guide on the Hewlett
Packard Enterprise website.
344-NVDIMM Error – NVDIMM Controller Error
Symptom
344-NVDIMM Error – NVDIMM Controller Error - Processor X, DIMM Y. An error was found with the NVDIMM
controller. The OS will not use the NVDIMM. Action: Update the NVDIMM FW. If issue persists, replace the
NVDIMM.
Cause
• An NVDIMM controller firmware update was interrupted.
• The NVDIMM controller has failed.
343-NVDIMM Error – Backup Power Error 85