Troubleshooting Hardware
Restoring Junos OS | 245
Creating an Emergency Boot Device | 245
Performing a Recovery Installation Using an Emergency Boot Device | 247
Alarm Messages | 249
Understanding Alarms | 249
Interface Alarm Messages | 250
Contacting Customer Support and Returning the Chassis or Components
Contacting Customer Support | 253
Returning the MX10016 Chassis or Components | 253
Returning an MX10016 Router or Component for Repair or Replacement | 254
Locating the Serial Number on an MX10016 Router or Component | 255
Listing the Chassis and Component Details Using the CLI | 255
Locating the Chassis Serial Number ID Label on an MX10016 | 258
Locating the Serial Number ID Labels on the Power Supplies | 259
Locating the Serial Number ID Labels on Fan Trays and Fan Tray Controllers | 261
Locating the Serial Number ID Labels on Routing and Control Boards | 261
Locating the Serial Number ID Labels on a Line Card | 262
Locating the Serial Number ID Labels on a Switch Fabric Board (SFB) | 262
Contacting Customer Support to Obtain a Return Materials Authorization for an MX10016
Router or Component | 263
Packing an MX10016 Router or Component for Shipping | 264
Packing an MX10016 Chassis for Shipping | 265
Packing MX10016 Components for Shipping | 268
Safety and Compliance Information
General Safety Guidelines and Warnings | 273
Definitions of Safety Warning Levels | 274
Qualified Personnel Warning | 276
Warning Statement for Norway and Sweden | 277
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