General Information 1-49
5055-01X
Check Areas A, B
This message indicates a paper jam in the transfer belt, fuser, or
output roller area. To clear areas A, B:
1. Open the top cover. Never touch the photodevelopers drum on
the underside of the toner cartridge. The paper may be covered
with un-fused toner, which can stain clothing.
2. Remove any paper on the transfer belt.
3. If the paper source was the multipurpose feeder, check the area
between the multipurpose feeder and the transfer belt. Do not
use any pointed objects to remove the paper. This could cause
permanent damage to the transfer belt.
4. Check the fuser area and top cover for additional jams.
5. If there is no jam in the fuser area or top cover, close the top
cover and front door, and then press Go. If a jam is present,
continue with step 4.
6. Lift the fuser pressure release lever and slowly pull the paper
out of the fuser toward the inside of the printer.
7. Rotate the fuser pressure release lever down.The top cover will
not close until the lever is in the down position.
8. Check the top cover for additional jams.
9. If there is no jam in the top cover, close the top cover and front
door, and then press Go.
10. Remove the jam from the top cover.
11. Close the top cover and the front door.
Check Area C
Jams that cause a Check Area C message require opening the
duplex jam access door. If you are printing on small paper, the
following steps may not clear the jam. See “Removing Small Size
Paper From the Duplex Unit” on page 1-51.
1. Open the duplex jam access door on the right side of the printer.
2. Remove the jam.
3. Press Go.
Note: If the paper jam message continues, check and clear all
paper from the paper path.
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