Action Yes No
Step 10
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Deskew
b Tou ch Start.
Does the motor run?
Contact the next
level of support.
Go to step 11.
Step 11
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 12. The problem is
solved.
Step 12
a Replace the motor (registration).
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (MPF/pass‑through): Paper (MPF/pass‑through) cleared too early service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the duplex rollers for damage.
Are the rollers free of damage?
Go to step 5. Go to step 4.
Step 4
Replace the duplex.
Does the problem remain?
Go to step 5. The problem is
solved.
5028
Diagnostic information
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