Action Yes No
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5. Go to step 4.
Step 4
Replace the paper or change the paper size setting in the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the paper tray for overfilling.
Is the paper tray overfilled?
Go to step 6. Go to step 7.
Step 6
Remove the excess paper from the tray.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Go to step 8. Go to step 9.
Step 8
Replace the crumpled or damaged paper.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the tray separator pad for proper installation and damage.
Is the separator pad properly installed and free of damage?
Go to step 11. Go to step 10.
Step 10
Reinstall or replace the separator pad.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the condition of the tray pick rollers.
Are the pick rollers free from excess wear, contamination, and
damage?
Go to step 13. Go to step 12.
Step 12
Replace the pick rollers.
Does the problem remain?
Go to step 13. The problem is
solved.
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Diagnostic information
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