Action Yes No
Step 4
Replace the motor (EP drive). See
“Motor (EP drive) removal” on
page 296.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the imaging kit components and transfer module for
damage or life expiration, and replace if necessary.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 6
Check the cables on the motor and on the JCARTP and JCARTS
connectors on the controller board for proper connection.
Are the cables properly connected at both ends?
Go to step 8. Go to step 7.
Step 7
Reconnect the cables.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the motor (CM developer). See
“Motor (EP drive)
removal” on page 296.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the controller board. See
“Controller board removal” on
page 357.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
5028
Diagnostic information
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