Tray 1 sensor (media out) cable is unplugged service check
Action Yes No
Step 1
Check the cable on the JMTR1 connector on the controller board
for proper connection, and reseat if necessary.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Remove the media feeder. See “Media feeder removal” on
page 373.
b Check the cable on the sensor (media out), and reseat if
necessary.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Replace the media feeder. See
“Media feeder removal” on
page 373.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Tray pick roller assembly and lift motor service check
Action Yes No
Step 1
Check the pick roller for misalignment and damage.
Is the pick roller properly installed and free of damage?
Go to step 3. Go to step 2.
Step 2
Reinstall or replace the pick roller.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the cable for socket "INDEX/PAP OUT/PICK MTR" on the
controller board for misalignment and damage.
Is the cable properly seated and free of damage?
Go to step 5. Go to step 4.
Step 4
Reseat or replace the cable.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Reset the printer.
Does the problem remain?
Go to step 6. The problem is
solved.
5028
Diagnostic information
196