Action Yes No
Step 10
Check the motor (tray 1 pick) for proper operation and noise.
a Remove the tray insert.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Pick (tray
1)
c Select Pick (tray 1) lifting, and then touch Start.
Does the motor run or does it sound normal?
Go to step 13. Go to step 11.
Step 11
Check the motor cable for damage.
Is the cable free of damage?
Go to step 13. Go to step 12.
Step 12
Replace the paper feeder. See
“Media feeder removal” on
page 373.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Reset the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Motor (option tray pick) lifting error service check
Action Yes No
Step 1
Reset the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the tray insert is properly seated or fully inserted.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Pick roller index (tray [x])).
Does the sensor status change while toggling the sensor?
Go to step 8. Go to step 4.
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Diagnostic information
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