Action Yes No
Step 4
Check the cable that connects the sensor (tray [x] pick roller index)
to the controller board.
Are both ends of the cable properly seated?
Go to step 6. Go to step 5.
Step 5
Reseat the cable.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the sensor cable for damage.
Is the cable free of damage?
Go to step 7. Go to step 12.
Step 7
Replace the sensor. See
“Sensor (550-sheet tray index) removal”
on page 386.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check the cable that connects the motor (tray [x] pick) to the
controller board.
Are both ends of the cable properly seated?
Go to step 10. Go to step 9.
Step 9
Reseat the cable.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Check the motor (tray [x] pick) for proper operation and noise.
a Remove the tray insert.
b Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests > Pick (tray [x])
c Select Pick (tray [x]) lifting, and then touch Start.
Does the motor run or does it sound normal?
Go to step 13. Go to step 11.
Step 11
Check the motor cable for damage.
Is the cable free of damage?
Go to step 13. Go to step 12.
5028
Diagnostic information
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