Lexmark CS725R Service Manual

System software error service check
There are
dierent
types of 900.xx errors that can occur. There may be a communication problem (bad
cable, network connection, and so on) software issue, or a hardware problem with the controller board, or
ISP (internal solutions port). The communication and software aspects should be checked first. Determine
if the problem is constant or intermittent. Use the following troubleshooting procedure to isolate the issue.
Take notes as instructed. You will need that information in the event that you need to contact your next level
of support.
Before troubleshooting:
1 Perform the “Procedure before starting the 9yy service checks” on page 207.
2 Determine the operating system used when the error occurred. If possible, determine whether a
PostScript or PCL file was sent to the printer when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the printer.
Action Yes No
Step 1
Reset the printer.
Does the error remain?
Go to step 2. The problem is
solved.
Step 2
a Write down the exact 900.xx error code that appears on the
display.
b Turn o the printer.
c Clear the print queues.
d Disconnect all communication cables, and then remove all
memory options.
e Remove any installed ISP.
f Reset the printer into the Diagnostics menu.
Does the problem remain?
Go to step 3. Go to step 6.
Step 3
Check all the cables on the controller board for proper connection.
Are the cables properly connected?
Go to step 5. Go to step 4.
Step 4
a Reconnect the cables.
b Reset the printer into the Diagnostics menu.
Does the problem remain?
Go to step 5. Go to step 6.
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Diagnostic information
213

Lexmark CS725R Specifications

General

Brand	Lexmark
Model	CS725R
Category	Printer
Language	English