Action Yes No
Step 18
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware
level to use.
b Reset the printer.
c Perform a print job.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
a Replace the modem.
b Reset the printer.
Does the problem remain?
Go to step 31. The problem is
solved.
Step 20
Perform a fax job.
Does the problem remain?
Go to step 31. Go to step 21.
Step 21
Verify if an ISP option is installed.
Is an ISP option installed?
Go to step 22. The problem is
solved.
Step 22
a Reinstall the first ISP option.
b Reset the printer.
Does the problem remain?
Go to step 24. Go to step 23.
Step 23
Perform a job to test the option.
Does the problem remain?
Go to step 24. Go to step 26.
Step 24
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware
level to use.
b Reset the printer.
c Perform a print job.
Does the problem remain?
Go to step 25. The problem is
solved.
5028
Diagnostic information
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