Action Yes No
Step 25
a Replace the faulty ISP option.
b Reset the printer.
Does the problem remain?
Go to step 31. Go to step 26.
Step 26
Verify if there are more ISP options to install?
Are there more ISP options to install?
Go to step 27. The problem is
solved.
Step 27
a Install the next ISP option.
b Reset the printer.
Does the problem remain?
Go to step 29. Go to step 28.
Step 28
Perform a job to test the option.
Does the problem remain?
Go to step 29. Go to step 26.
Step 29
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Send a print job.
Does the problem remain?
Go to step 30. Go to step 26.
Step 30
a Replace the faulty ISP option.
b Reset the printer.
Does the problem remain?
Go to step 31. Go to step 26.
Step 31
Contact your next level of support. You will need the following information:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if the error appears to be isolated to a single file
• File/Application used if the error is related to specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
5028
Diagnostic information
217
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