91x.xx (910.xx‑919.xx) Engine software service check
Actions Yes No
Step 1
a Remove the controller board shield. See “Controller board
shield removal” on page 356.
b Check the cables on the controller board for proper
connection.
Are the cables properly connected?
Go to step 2. Go to step 3.
Step 2
Replace the controller board. See
“Controller board removal” on
page 357.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 3
Reconnect the cables, and then reset the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
950.xx NVRAM failure service check
Warning—Potential Damage: When replacing any of the following components, replace only one
component at a time or the printer will be rendered inoperable:
Replace the required component, bring the printer up in Diagnostics mode, and then verify that the problem is
fixed
before performing a POR.
This error indicates a mismatch between the operator panel assembly and the system board.
Actions Yes No
Step 1
Verify if the control panel has been replaced.
Has the control panel been replaced?
Go to step 2. Go to step 3.
Step 2
Replace the control panel with a new, and not previously installed,
UICC card. See
“Upper control panel removal” on page 280.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Verify if the controller board has been replaced.
Has the controller board been replaced?
Go to step 4. Go to step 5.
5028
Diagnostic information
218
To Next Page
Loading...
Need help?
General
