Action Yes No
Step 6
Remove the obstructions in the fuser area.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the fuser for damage or life expiration, and replace if
necessary. See
“Fuser removal” on page 333.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 11. Go to step 9.
Step 9
a Make sure that the fuser is properly seated.
b Check the cable on the JFSNS connector on the controller
board for proper connection, and reseat if necessary.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the transfer belt for damage and replace if necessary. See
“Transfer module removal” on page 334.
Does the problem remain?
Go to step 12. The problem is
solved.
Step 12
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Fuser
b Select a setting, and then touch Start.
Does the motor run?
Go to step 15. Go to step 13.
Step 13
Check the cable on the JFUSED1 connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Go to step 14. The problem is
solved.
5028
Diagnostic information
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