Action Yes No
Step 4
Remove the jams and fragments.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the fuser for obstructions.
Is the fuser free from obstructions?
Go to step 7. Go to step 6.
Step 6
Remove the obstructions in the fuser area.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the fuser for damage or life expiration, and replace if
necessary. See
“Fuser removal” on page 333.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 11. Go to step 9.
Step 9
a Make sure that the fuser is seated properly.
b Check the cable on the JFSNS connector on the controller
board for proper connection, and reseat if necessary.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Fuser
b Select a setting, and then touch Start.
Does the motor run?
Contact the next
level of support.
Go to step 12.
5028
Diagnostic information
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