Sensor (duplex path 2): Paper arrived too early service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size settings in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper settings matches the paper in the tray
guides.
Do the paper settings match the paper in the tray?
Go to step 5. Go to step 4.
Step 4
Change the paper settings to match the paper in the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the duplex paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Go to step 6. Go to step 6.
Step 6
Remove the jams and obstructions.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (duplex path 2): Paper failed to arrive service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
5028
Diagnostic information
94