Action Yes No
Step 11
Check the duplex drive gears in the printer for damage, and
replace if necessary.
Does the problem remain?
Go to step 12. The problem is
solved.
Step 12
a In the duplex inner guide, check the drive gears, belts, and
pinch rollers for damage. Replace the duplex inner guide if
necessary. See
“Duplex inner guide removal” on page 291.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (duplex path 2): Paper failed to clear service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5. Go to step 4.
Step 4
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Go to step 7. Go to step 6.
Step 6
Remove the jams and obstructions.
Does the problem remain?
Go to step 7. The problem is
solved.
5028
Diagnostic information
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