Actions Yes No
Step 3
Check the printer’s online status under Printers and Faxes on the
host computer. Delete all print jobs in the print queue.
Is the printer online and in a Ready state?
Go to step 5. Go to step 4.
Step 4
Change the printer status to online.
Did this fix the issue?
The problem is
solved.
Go to step 5.
Step 5
Does the IP address displayed on the network settings page match
the IP address in the port of the drivers using the printer?
Go to step 10. Go to step 6.
Step 6
Does the LAN use DHCP?
Note: A printer should use a static IP address on a network.
Go to step 7. Go to step 9.
Step 7
Are the first two segments of the IP address 169.254
Go to step 8. Go to step 9.
Step 8
POR the printer.
Did this resolve the issue?
The problem is
solved.
Go to step 10.
Step 9
Reset the address on the printer to match the IP address on the
driver.
Did this resolve the issue?
The problem is
solved.
Go to step 10.
Step 10
Have the network administrator verify that the printer and PC’s IP
address have identical subnet addresses.
Are the subnet addresses the same?
Go to step 12. Go to step 11.
Step 11
Using the subnet address supplied by the network administrator,
assign a unique IP address to the printer.
Note: The printer IP address should match the IP address on the
printer driver.
Did this fix the problem?
The problem is
solved.
Go to step 12.
Step 12
Is the device physically connected (Ethernet cable) to the network?
Go to step 13. Go to step 15.
4514-2xx
Diagnostics and troubleshooting
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