Action Yes No
Step 3
Check the main drive motor for proper operation:
a Remove the main drive gearbox.
Note: Do not disconnect the main drive gearbox cable.
b Perform a print job.
c Check if the main drive motor rotates when printing.
Does it rotate when printing?
Go to step 4. Replace the main
drive gearbox. See
“Main drive gearbox
removal” on
page 195.
Step 4
Check the fuser gear for damage or toner contamination.
Is it free of damage and contamination?
Replace the
controller board. See
“Controller board
removal” on
page 210.
Replace the fuser.
See
“Fuser
removal” on
page 262.
201 paper jams
201 paper jam messages
Error code Description Action
201.01 Narrow media sensor is covered during warm up.
Input sensor is not covered.
Go to
“Sensor (narrow media) jam service
check” on page 98.
201.20 Took too long to ramp up auger motor. Go to
“Cartridge gearbox service check” on
page 133.
201.21 Stopped detecting pulses from auger motor's
encoder system.
Go to
“Cartridge gearbox service check” on
page 133.
201.22 Auger motor underspeed error. Go to
“Cartridge gearbox service check” on
page 133.
Sensor (narrow media) jam service check
Action Yes No
Step 1
Check the narrow media sensor cable JNRW1 for proper
connection.
Is it properly connected?
Go to step 2. Reseat the cable.
Step 2
POR into the Diagnostics menu and perform a sensor test:
Diagnostics Menu > Base Sensor Test > Narrow Media
Does the sensor state on the control panel display change when
it is toggled?
Go to step 3. Replace the narrow
media sensor. See
“Narrow media/bin
full sensor removal”
on page 257.
4514-2xx
Diagnostics and troubleshooting
98
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