Lexmark MS310 4514-220 - Network Service Check

Action Yes No
Step 3
Try a dierent application to run a print job.
Did the output print?
This is not a printer
issue.
Go to step 4.
Step 4
Check the print driver.
Is the correct driver being used and properly setup?
Go to step 6. Go to step 5.
Step 5
Use a dierent driver.
Did this fix the issue?
The problem is
solved.
Go to step 6.
Step 6
Try a dierent USB cable.
Did this fix the issue?
The problem is
solved.
Go to step 7.
Step 7
Replace the controller board. Go to
“Controller board removal”
on page 210.
Did this fix the issue?
The problem is
solved.
Contact the next
level support
Network service check
Note: Before starting this service check, print out the network setup page. This page is found under
Menu > Reports > Network Settings. Consult the network administrator to verify that the physical and
wireless network settings displayed on the network settings page for the device are properly
configured. If a wireless network is used, then verify that the printer is in range of the host computer or
wireless access point, and there is no electronic interference. Have the network administrator verify that
the device is using the correct SSID, and wireless security protocols. For more network troubleshooting
information, consult the Lexmark Network Setup Guide.
Actions Yes No
Step 1
If the device is physically connected to the network, verify that the
Ethernet cable is properly connected on both ends.
Is the cable properly connected?
Go to step 3. If the
network is wireless,
then go to step 3.
Go to step 2.
Step 2
Connect the Ethernet cable.
Does this fix the problem.
The problem is
solved.
Go to step 3.
4514-2xx
Diagnostics and troubleshooting
157