Document Revision 4C Electra Elite IPK II
2 - 614 IPK II – PC Assistant
Elite PC Assistant runs on a PC and communicates with the Electra Elite IPK II through a normal digital
station port using the CTU Adapter attached to the telephone. When calls come into this station, the PC
Assistant displays it on the PC, and provides several features that allow the user to handle the call
quickly. Elite PC Assistant can be minimized to run in the background and pop to the front when call
activity occurs. Calls can then be handled using either the keyboard or the mouse. The user speaks to
the caller through the telephone handset, headset, or speakerphone of the multiline telephone the
application is running on.
Conditions
The PC Assistant requires a CTU Adapter installed on the multiline terminal with connection
directly to the client PC for Call Recording and Personal Greeting voice functions.
If using a CT(U)-R for recording, the adaptor is supported only on the ESIB(8)-U20 or
ESIE(8)-U20 ETU.
Incoming calls to a virtual extension that appear on stations that are used with the CTI
applications, PC Assistant, or PC Attendant, do not show up as a second call in the CTI
application.
The CPUII( )-U10 ETU must be licensed for the CTI feature.
The Microsoft Outlook Add-in uses the same license as PC Assistant. If PC Assistant is
already licensed on the machine the Add-in is installed, it
is automatically activated.
PC Assistant cannot dial digits while a call is in progress.
When parking calls through PC Assistant, parked Intercom calls do not show.
Default Setting
Not Applicable
System Availability
Terminals
All Multiline Terminals
Required Component(s)
PC running Windows XP or Windows 2000
PC Assistant Client License
3
rd
Party TAPI Drivers (IPKII TSP)
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