ACCESS GATEWAY
5
Troubleshooting 291
Troubleshooting
This chapter provides information to help you resolve common hardware and software
problems. It also contains a list of known error messages associated with the Management
Interface.
General Hints and Tips
Management Interface Error Messages
Common Problems
General Hints and Tips
The Access Gateway is both a hardware device and a powerful software utility. As a hardware
computing device, the Access Gateway requires careful handling. It should be positioned in a
dust-free and temperature-controlled environment. Never block the unit’s ventilation holes, and
do not stack with other equipment (unless correctly mounted in a rack). If you suspect the unit
is overheating, check that the internal cooling fan is operating correctly. The fan should run
freely and silently at all times. The power cord and the UTP patch cables must have an
unrestricted path between the unit and their destinations. Ensure that the RJ45 connectors are
firmly located in their receptacles. Applying these guidelines should ensure trouble-free
operation.
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