ACCESS GATEWAY
Troubleshooting 295
When a subscriber logs in for
the first time, their browser is
not redirected to the specified
home page.
Home page redirection is not
enabled in the Access
Gateway.
Enable home page
redirection.
The home page URL was
entered into the Access
Gateway incorrectly.
Re-enter the correct URL.
The server that hosts the
home page is down, or the
service provider (if different
from the host) is not able to
route to your page.
Check that the server is
operational and that the home
page can be accessed
through your service provider
(if different).
DNS is misconfigured in the
Access Gateway.
Check the DNS settings (host,
domain, and the primary,
secondary, and tertiary DNS).
Problem Possible Cause Solution
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