45762101TH Rev.1
2-46
2. TROUBLESHOOTING PROCEDURES
(6) Re-install the image drum complete with toner cartridge, ensuring that the pegs (1
& 2) correctly locate into the slots on each side of the printer (3).
(7) Close the top cover.
(8) Close the scanner unit.
Error Code 390 (Paper feed jam (Multipurpose tray))
(1) Remove any documents from the document tray if any.
(2) Open the scanner unit.
(3) Press the top cover open button (1) and open the top cover.
(4) Carefully lift out the image drum, complete with the toner cartridge. Be careful not
to touch or scratch the green drum surface.
(5) If the top end of paper is visible at the rear side of transparent resist guide, rotate
the resist guide toward the fuser unit and hold the paper top end and carefully pull
out the paper.
• If you have failed to remove jammed paper, do not force to pull out the paper
but follow the steps below.
Return the image drum cartridge into the printer, and close the top cover.
Turn the printer Power switch OFF first, and then turn it ON again. When the motor
starts to rotate, hold the top end of paper and pull out the paper.
Note! If paper jams when you load papers, check to see that no paper remains in
each paper feed unit. Remember that you can release the alarm display only
after you have opened the top cover first and then closed it again.
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