45762101TH Rev.1
2-42
2. TROUBLESHOOTING PROCEDURES
Error Code 372 (Duplex paper jam)
(1) Remove any documents from the document tray if any.
(2) Open the scanner unit.
(3) Press the top cover open button
①
and open the top cover.
(5) Then, remove the Duplex unit
②
by raising the coloured handles
③
on each side,
and then by holding the handles and gently lifting it out.
(6) Remove any paper and replace the duplex unit.
(4) Carefully lift out the image drum, complete with the toner cartridge. Be careful not
to touch or scratch the green drum surface.
②
②
③
③
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