Oki MB472w - Network Troubleshooting

Oki Data CONFIDENTIAL
45762101TH Rev.1
2-68
2. TROUBLESHOOTING PROCEDURES
2.5.9 Network Troubleshooting
(1) Cannot print from Utility.
Confirmation Items Confirmation Tasks Action at NG
(1) Check the LINK lamp.
Check whether LINK lamp
(green) is lighted.
Check whether HUB and printer
are connected normally.
(Check the network cable
connection.)
Reconnect the network
cable normally.
Check whether straight cable is
used.
Replace with straight
cable.
Try to insert the network cable
into different HUB port.
Try to replace the HUB.
(2) Check the content of network information
Check IP address, Subnet
mask, Gateway address.
Print out the network information.
Check IP address, Subnet mask,
Gateway address.
Set the IP address,
Subnet mask, Gateway
address correctly.
(3) Check whether the communication on the network is normal.
Send the Ping command from
PC to printer to check
Send the Ping command from PC
to printer, and check whether the
response is correct.
Set the IP address,
Subnet mask, Gateway
address correctly.
(4) Check the utility
Check the settings of OKI
LPR utility.
Check the setting items of OKI
LPR utility.
Set the setting items of
OKI LPR utility correctly.
(5) Check the OS standard port.
Check windows (XP, Vista, 7)
standard LPR port.
Set windows (XP, Vista, 7)
standard LPR port, and check
whether print is normal.
Set windows (XP, Vista,
7) standard LPR port
correctly.