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Appendix I Troubleshooting and
FAQs
This chapter describes some problems you may encounter using ScreenBeam 960, and
possible solutions to those problems. Also included are frequently asked questions (FAQs),
and answers to those questions.
Troubleshooting
I tried to access the URL (https://192.168.51.1), but failed. Why?
Connect to the receiver’s SSID, and then access the URL again. This is available in NGO
mode only.
I'm not seeing anything on my HDTV screen after powering on the Receiver.
Check the cable connections and make sure the TV Input setting is the same as the HDMI
port to which the Receiver is connected.
After upgrading from Windows 8 to Windows 8.1, I can no longer connect to
ScreenBeam 960 receiver or I'm having problems with my connection.
Make sure you've installed the latest updates with the Windows Update application.
I'm seeing artifacts and experiencing a choppy, juddering video stream.
In noisy Wi-Fi environments, audio and video freezes may be observed while playing video
content, and longer than expected latency may occur when streaming. To ensure you have
an optimal Wi-Fi environment:
•
Disconnect and reconnect the Receiver.
•
If the source device is connected to a wireless router, restart the router, or change the
wireless channel on your wireless router/AP. Refer to the wireless router’s user manual
for more information.
•
Set the receiver to work in AGO mode and select a clean channel.
I'm seeing choppiness and brief pauses while watching Internet video on my
Miracast™ device.
Wireless interference may cause Internet video playback to be choppy. If this occurs, try the
following:
•
Disconnect the device from the Receiver. Make sure the Internet connection is good
and that the video playing on the phone is smooth.
•
Clear the YouTube cache and try playing the video again.
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