12-28
Troubleshoot a problem
12
Action Yes No
Step 2
1)Setthepapersize.
From the control panel, navigate to:
Settings→Paper→TrayConfiguration→PaperSize/
Type
2)Printthedocument.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
1)Dependingonyouroperatingsystem,specifythepaper
size from the Printing Preferences or Print dialog.
Note
-
Make sure that the setting matches the paper loaded.
2)Printthedocument.
Are the margins correct?
The problem is
solved.
Contact customer su-
pport.
❖
Light print
Note
-
Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→
Troubleshooting
→
Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.
Action Yes No
Step 1
1)PerformColorAdjust.
From the control panel, navigate to:
Settings→Print→Quality→AdvancedImaging→Color
Adjust
2)Printthedocument.
Is the print light?
Go to step 2. The problem is
solved.