12-30
Troubleshoot a problem
12
Action Yes No
Step 8
1)Openthefrontdoor,andthenfirmlypushitdown.
2)Pullouttheprintcartridgetray.
3)Remove,andtheninserttheprintcartridges.
4)Inserttheprintcartridgetray,andthenclosethedoor.
5)Printthedocument.
Is the print light?
Contact customer
support.
The problem is
solved.
❖
Missing colors
Note
-
Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→
Troubleshooting
→
Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.